What is a best practice for conducting interviews during an investigation?

Asking open-ended questions is a best practice for conducting interviews during an investigation because it encourages respondents to provide comprehensive and detailed answers rather than simple yes or no responses. This approach allows the interviewer to gather more in-depth information, insights, and context regarding the situation being investigated. Open-ended questions facilitate a dialogue that can uncover issues, motivations, and facts that might not surface through more restrictive questioning formats. This method also helps to create a more relaxed atmosphere, making interviewees feel comfortable to share their thoughts and experiences openly.

In contrast, meeting with multiple workers at once can lead to groupthink and inhibit individual responses, while taking notes and interrupting frequently can disrupt the flow of conversation and may prevent the interviewer from fully understanding the information being shared. Rushing through the interview lacks the necessary depth and thoroughness, which is essential for a successful investigation. The quality of the information gathered during the interview process significantly impacts the investigation’s outcomes, making open-ended questioning a key strategy.